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Support - 9119198013

COD, Return and Exchange Policy

Is ther any terms and conditions for Cash On Delivery?
Yes, there is, as we experienced many fake orders - there are some people who do not respect the time and effort we genuinely put to ship products and provide quality products. So to filter a genuine customer we have some terms and conditions.

By availing Cash on Delivery facility, you are agreeing to the following terms and conditions.

1. Cash on Delivery facility is only applicable for orders above Rs. 600/-

2. Rs. 140/- will be charged extra for COD orders.

3. Cash On Delivery orders will be booked only if your pin code is serviceable for COD by our Courier Partners.

4. Cash on Delivery is not provided on orders above Rs. 1200/-

5. Customers can refuse to pay of COD orders, but the only valid reason to refuse to receive and pay for a COD order is for wrong product/s or damaged products delivered (ie. orders delivered are not what was actually ordered).

Any other reason for refusing a COD order (including false allegations of wrong product/s delivered) will constitute a serious violation of the terms of use of our COD service. A simple change of mind will not be honored.
We reserve the right to refuse further services to customers who violate the terms of use of any of our services.

6. Only cash payments will be accepted while delivering the order under the CoD format. Demand Draft/ Cheques will not be accepted for orders booked under the CoD method of payment. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment.

7. Any dispute arising out is subject to the jurisdiction of Leoliy Wears, Jaipur, Rajasthan.

The above terms and conditions may change from time to time without notice. The above terms has been updated on 1st July 2020.
How do I return or exchange my products?
We at Leoliy strive to give you a quality product of your choice. However, if you receive an incorrect/damaged product, you can mail us at support@leoliy.com and we will get back to you.

There is only one time replacement policy for all the products. Items will have to be unused condition and returned in their original packaging.
What is Leoliy's Exchange or Refund Policy?
We strongly suggest, before ordering go through the size chart and choose your right fit. If still it don't fit, we will ship you a new size or issue a refund.

Here’s the process to return an item:
1. - Before you return your item, you must contact us at support@leoliy.com or WhatsApp at 9119198013 to obtain approval for the return. If you send us a T-shirt without an official approval, we will not be able to process your return.

2. - Upon approving your return, we’ll send you a address where to return via email.

3. - You must ship your return to us within 5 days of receiving your email or we may not be able to process your return.

4. - Once we receive your item, we’ll process your return and refund your card for your purchase price.

Upon receiving the product back in its original condition along with its tag intact, and Quality Check, we shall then initiate your refund or exchange as per your request. We would require a further 5-10 Business Days to process your exchange. We typically wire it back into your bank account.
How do I send the product back?
You can send it back to us via a cost-effective courier company or registered post.
Can Leoliy arrange for the product to be picked up from my address?
No, we do not offer this service at the moment.
Will I have to pay for returning the products? Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you Rs. 50 once we receive your products back and verify that they are new and unused.
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us.
I have received a wrong / defective product. How do I proceed?
Please send us images of the product at support@leoliy.com and our Customer Care Executive will get back to you with further instructions