•  We are currently not accepting any new orders, due to the Covid-19 pandemic lockdown & restrictions in movement, as our deliveries might get delayed. Thank you for your patience.
Support - 9119198013

ANSWERS TO YOUR QUESTIONS

Shopping Information

What if the product doesn't fit me?
We strongly suggest, before ordering go through the size chart and choose your right fit. If still it don't fit, we will ship you a new size or issue a refund.

Here’s the process to return an item:
1. - Before you return your item, you must contact us at support@leoliy.com or WhatsApp at 9119198013 to obtain approval for the return. If you send us a T-shirt without an official approval, we will not be able to process your return.

2. - Upon approving your return, we’ll send you a address where to return via email.

3. - You must ship your return to us within 5 days of receiving your email or we may not be able to process your return.

4. - Once we receive your item, we’ll process your return and refund your card for your purchase price.
Why I don't see any discounts?
We don't believe in FAKE DISCOUNT and fake markup price. All our products are priced in a genuine way to build TRUST with the Customer.
Will your products shrink after washing?
If you follow our care instructions, Leoliy products will not shrink in any noticeable way, so we do not suggest ordering assuming shrinkage. If you dry your shirts, you may see a little static shrinkage, but you’ll find that the fit doesn’t change much. We have found that our products wear a little longer if you don’t use warm wash and dry, which is why we suggest cold.
What are the care instructions for your T-shirts?
We recommend that you wash on cold, dry cool or hang dry. Please view our care instructions,for more details.
Do You Ship Internationlly?
No, we don't do international shipping at present.
When will my order ship and when should I expect to receive it?
Orders placed on Monday – Friday by 2pm ISD go out that day. Otherwise, they’ll go out the next business day. Shipping times vary by location, but orders should generally arrive within 4-7 days of your order.
What is your return policy?
Leoliy allows free returns and exchanges for unwashed and quickly tried-on T-Shirts within 7 days of purchase. If you don’t love your first pair of T-Shirt, we will ship you a new size/style or issue a refund.

Here’s the process to return an item: Before you return your item, you must contact us at support@leoliy.com to obtain approval for the return. If you send us a shirt without an official approval, we will not be able to process your return.
Upon approving your return, we’ll send you a email including. You must ship your return to us within 5 days of receiving your email or we may not be able to process your return.
Once we receive your item, we’ll process your return and refund your card for your purchase price.
Can I exchange items from my order?
We strongly suggest, before ordering go through the size chart and choose your right fit. If still it don't fit, we will ship you a new size or issue a refund.

If you have issues with color or selection we are not able to exchange your order.
I think I received defective/wrong merchandise, what do I do?
Leoliy stands behinds the quality of its products and will happily replace products with manufacturing defects. If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), please notify us including a picture of the defect.
In most cases we’ll be able to send out a replacement ASAP.

Note that T-shirts eventually wear out, especially if you wash and dry them on warm. Our policy only covers actual defects, not wear and tear, but we will err on the customer’s side in these judgments.

If you have questions about defective product, please contact us at support@leoliy.com.
When will my return be refunded?
Once we have received your return, we will process your refund within 3 business days. We will inspect your returned item(s) and then contact you via email with the refund confirmation. Refunds may not show up on your card statement for up to six business days.

Payment Information

Is paying online secure?
We use PayU Money Payment Gateway which is widely used and one of the best Payment Gateway in India for online transactions.
How will I know if the product is shipped?
We send regular updates via email and sms regarding the product delivery.

Cash On Delivery Terms and Conditions

By availing Cash on Delivery facility, you are agreeing to the following terms and conditions.
1. Cash on Delivery facility is only applicable for orders above Rs. 600/-

2. Rs. 140/- will be charged extra for COD orders.

3. Cash On Delivery orders will be booked only if your pin code is serviceable for COD by our Courier Partners.

4. Cash on Delivery is not provided on orders above Rs. 1200/-

5. Customers can refuse to pay of COD orders, but the only valid reason to refuse to receive and pay for a COD order is for wrong product/s or damaged products delivered (ie. orders delivered are not what was actually ordered).

Any other reason for refusing a COD order (including false allegations of wrong product/s delivered) will constitute a serious violation of the terms of use of our COD service. A simple change of mind will not be honored.
We reserve the right to refuse further services to customers who violate the terms of use of any of our services.

6. Only cash payments will be accepted while delivering the order under the CoD format. Demand Draft/ Cheques will not be accepted for orders booked under the CoD method of payment. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment.

7. Any dispute arising out is subject to the jurisdiction of Leoliy Wears, Jaipur, Rajasthan.

The above terms and conditions may change from time to time without notice. The above terms has been updated on 1st July 2020.

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